NICE CXone Training

Bespoke NICE CXone training sessions designed to manage your business requirements.

Please see below details regarding NICE CXone Training

Training Categories includes;

• End User Training programmes

• Contact Centre Training programmes

• Supervisor and Team Leader reporting events

• Administration and dashboard management

• Go Live floorwalking Migration Support

• Data collection and implementation

• Delivery method- onsite, fast track, workshops, virtual events

• All training can be recorded for intranet utilisation

Please contact us to guide you through all our training packages, including detailed course contents.

 

Please Contact  TTS to learn more or return to Services

Ring Central Training

Please see below details regarding Ring Central Training

ACO RingCentral TTT Training

Duration	1-hour Fast track
Delegates	x8 per training session
Sessions	x4 sessions per training day
Pre-Requisites	User accounts created, Login options defined, client application URL available.

Login Express set-up

• Complex password, Desktop pin defined, security questions, and address created.

Login Method- Adopted approach delivered

• Email address, DDI, Extension, Single-sign-on.

Presence and Profile configuration

• Options to show activity used customisable options.
• Change user profile, image, name, and personal URL.
• Settings- Themes- Light/Dark.

Phone Settings

• Set ACO as the default desktop phone application.
• Settings-Phone- default- will launch rather than regular dial pad selections.

Call Handling Management

• Call handling. Search for a user via name and number.
• Hold and resume an active call- Music on hold is played in the virtual waiting room until the call is resumed.
• Transfer- Three options, Ask First, Blind transfer, and straight to voicemail.
• Ad hoc conference- Add new participants to an established call by name or number.
• Call forward- how to activate and divert to colleagues.
• How to place a call and nominate phone number to be displayed for the outbound call. DDI. Main number etc.

ACO RingCentral Supervisor Training

Duration	1-hour Fast track
Delegates	x8 per training session
Sessions	x4 sessions per training day
Pre-Requisites	User accounts created, Login options defined, client application URL available.

Login Method- Adopted approach delivered

• Email address, DDI, Extension, Single-sign-on.

Queue management

• Move colleagues from incoming queue- Toggle function on/off.

Performance Reports

• Company numbers.
• Queue.
• Users.
• Calls.
• Meetings

Report management

• Download reports.
• Save Reports.

ACO RingCentral End User Training

Duration	1-hour Fast track
Delegates	x8 per training session
Sessions	x4 sessions per training day
Pre-Requisites	User accounts created, Login options defined, client application URL available.

Login Express set-up

• Complex password, Desktop pin defined, security questions, and address created.

Login Method- Adopted approach delivered

• Email address, DDI, Extension, Single-sign-on.

Presence and Profile configuration

• Options to show activity used customisable options.
• Change user profile, image, name, and personal URL.
• Settings- Themes- Light/Dark.

Phone Settings

• Set ACO as the default desktop phone application.
• Settings-Phone- default- will launch rather than regular dial pad selections.

Call Handling Management

• Call handling. Search for a user via name and number.
• Hold and resume an active call- Music on hold is played in the virtual waiting room until the call is resumed.
• Transfer- Three options, Ask First, Blind transfer, and straight to voicemail.
• Ad hoc conference- Add new participants to an established call by name or number.
• Call forward- how to activate and divert to colleagues.
• How to place a call and nominate phone number to be displayed for the outbound call. DDI. Main number etc.

Please Contact  TTS to learn more or return to Services

Avaya Workplace Training

Please see below details regarding Avaya Workplace Training

Avaya Training sessions designed to manage your business requirements.

Training Content includes;

• Voice and Video calls

• Call History

• Audio management

• Call Feature management

• Contacts

• Message

• Presence

• Meetings

• Share data and screen

• Integrated to applications

Please Contact  TTS to learn more or return to Services

8×8 global cloud communications training

We provide 8×8 global cloud communications and 8×8 Contact centre training courses- including end user, supervisor, and administrators.

8×8 End User Desktop Training Content

• Log In
• Download the App
• Forgot Username and Password
• Navigation
• Voicemail
• Call Features
• Transfer
• Add a Call
• Park a Call
• Messaging Features
• Team Messaging
• Meeting Features
• In-Meeting Experience
• Join a Meeting
• Virtual Backgrounds
• Scheduling Meetings in Google Chrome
• Scheduling Meetings in Outlook
• Stream your Meeting
• 8×8 Spaces
• Meeting Analytics
• Fax
• Settings
• Call Forwarding
• Dark Mode

 8×8 Contact Center End User Desktop Training Content

• Log In
• Single Sign-On
• Reset Your Password
• Navigation Menu
• Control Panel
• Display Panel
• Profile Setup
• Status and Logout
• Phone Queue
• Inbound Phone Transactions
• Outbound Phone Transactions
• Agent-to-Agent Calling
• Call Controls
• Three-Way Conferencing
• Transfers

8×8 Contact Centre Analytics- Supervisor Training

• Getting Started
• Real time Widgets
• Historical Widgets
• Dashboards
• Share a Wallboard
• Thresholds
• Custom Metrics
• Report Templates
• Customize and schedule a report

8×8 Contact Centre Administration and Configuration Training

• Overview and Terminology
• Building a basic Contact Center tenant
• Security and custom rules
• Contact Center codes
• Troubleshooting the System
• CRM Tools

Please Contact  TTS to learn more or return to Services

Office 365 Training

Please see below details regarding Office 365 Training

Microsoft Office 365 the Basics – End User Training

Duration                    1-hour Fast track

Delegates                  x10 per training session

Sessions                    x4 sessions per training day

Instructor led           Hands-on Instruction     

• Quick start
• Create and Save
• Share and Collaborate
• Microsoft Teams
• Get the most out of windows
• Work from anywhere
• Coll 365 features

Please Contact  TTS to learn more or return to Services

Microsoft Teams Training

Microsoft office 365 platform- Recommended.

Please see below details regarding Microsoft Teams Training

Training Content includes;

• How to Connect and create

• All Activity in one easy to manage work-space

• Create chat and manage presence services

• Manage your teams

• Manage meetings

• Manage all files in our sharing space, share and recover details instantly

• Please contact us to guide you through all our training packages, including detailed course contents.

Please Contact  TTS to learn more or return to Services

Mitel Training

Please see below details regarding Mitel Training

Mitel Training Categories includes;

• MiVoice Business

• MiVoice 5000

• MiVoice office 400

• MiVoice End user

• MiVoice Operator

• MiCollab Client

• MiCC Softphone

• MiContact Centre Ignite and Reporting

• MiVoice Connect Contact Centre

• MiContact Centre Quality Management

• MiVoice System Administration

• MiCC Administration

• MiVoice Audio & Web Conferencing

• Mitel Go Live Migration Support

• Please contact us to guide you through all our training packages

Please Contact  TTS to learn more or return to Services

Content Guru

Please see below details regarding Content Guru Training

Back Office Training

Duration	1-hour Fast track
Delegates	x10 per training session
Sessions	x4 sessions per training day
Instructor led	Hands-on Instruction

Front Office Training

Duration	1-hour Fast track
Delegates	x10 per training session
Sessions	x4 sessions per training day
Instructor led	Hands-on Instruction

Content Guru Training – Workforce management  

Duration	1-day
Delegates	x6 per training session
Sessions	x1 day
Instructor led	Hands-on Instruction

Automation and AI – Storm machine agent

Duration	1-day
Delegates	x6 per training session
Sessions	x1 day
Instructor led	Hands-on Instruction

• Back Office Training – Storm flow
• Front Office Training – Storm
• Workforce engagement Management
• Automation and AI – Storm machine agent

Please Contact  TTS to learn more or return to Services