Training Delivery Options
At TTS, we deliver expert-led CX training designed around real workflows, user adoption and platform mastery. Choose from flexible online sessions, hands-on onsite delivery, or bespoke programmes tailored to your team’s goals across NICE CXone, Avaya, 8×8, RingCentral, Mitel and more. Contact UsWe Train: Agents • Supervisors • Team Leaders • Admins •Tech Teams. Super Users • Internal Trainers.
Onsite Training
Hands‑on, in‑person training delivered by expert trainers.
Practical classroom learning
Tailored to your workflows
Ideal for new starters or migrations
Online Training
Flexible, expert‑led virtual sessions for teams anywhere.
Interactive live delivery
Ideal for remote or hybrid teams
Supports all skill levels
Online & Onsite Training
Hybrid support for migrations and go‑live phases.
Face-to-face floor walking
Online support throughout rollout
Ensures smooth transitions
Train the Trainer Programme
Build internal capability and confident in‑house trainers:
Structured trainer development
Practical delivery techniques
Supports long‑term adoption
Super User Development
Develop in‑house champions to support ongoing success.
Deep platform knowledge
First line support skills
Boosts user adoption
Technical Administration Courses
Strengthen technical skills for system administrators.
Platform configuration
User and system management
Operational best practice
Contact Centre Excellence
Role‑focused training for high‑performing contact centre teams.
Agent navigation & best practice
Real-world workflows
Customer experience improvement
Supervisor & Team Leader
Leadership skills for effective team and performance management.
Coaching and support techniques
Reporting and oversight
Managing hybrid teams
Specialised Support Services
Expert support for smooth transitions and successful projects.
User Acceptance Testing
Go-Live floor walking
End-user launch events
Next Steps
Choose the training delivery option that fits your organisation and get in touch to plan your programme.