Training Delivery
At Telecom Training Solutions, we recognise the critical importance of delivering professional, high-quality training to keep your teams equipped with the up-to-date skills required to thrive in today’s fast-paced business environment. With our flexible, user-centric approach, we tailor every training experience to meet the unique goals and challenges of your organisation. Choose from expert-led training conducted online, comprehensive onsite sessions, or custom-designed bespoke solutions. Contact Us
Onsite Training
In-Person Classroom Training:
Engage directly with expert trainers for hands-on learning and make the most of our onsite training.
Online Training
Live Online Training Sessions:
Flexible and interactive virtual learning experiences led by experts ensure effective online training delivery.
Online & Onsite Training
Go-Live Floor Walking Support:
Providing hands-on, face-to-face assistance during crucial go-live phases, complemented by seamless online support throughout key migration stages for comprehensive training.
Knowledge Transfer & Development
Train-the-Trainer Programmes: Empower internal trainers to share knowledge effectively and facilitate expert-led sessions both online and onsite.
Super User Development: Develop in-house champions to support ongoing user success.
Technical Administration Courses: Deepen technical skills for system administrators.
Role-Specific Training Programmes
Contact Centre Excellence:
Agent Navigation & Best Practice: Flexible and interactive virtual learning experiences, ensuring excellence in expert-led training.
Supervisor & Team Leader Development: Enhance leadership skills for effective team management through various training formats.
Technical Administration Certification: Build technical expertise and operational efficiency.
Specialised Support Services
Ensure smooth transitions and successful project outcomes with our support expertise:
User Acceptance Testing: Validate system readiness with guided end-user testing.
Go-Live Floor Walking Support: Hands-on assistance during critical go-live periods.
End-User Launch Events: Inspire confidence through professionally managed rollout events.
Why Choose TTS?
Expert-led learning with over 30 years of experience available both online and onsite.
Comprehensive platform coverage.
Customised training programmes.
Multi-platform delivery options.
All skill levels welcome.
Complete resource package.
Training Resources
Downloadable training materials.
Session recordings for virtual training.
Internal knowledge transfer support.
Ongoing technical support.
Feedback and Assessment
Feedback and assessment are vital components of our training approach, ensuring each session delivers measurable results and meets client expectations. By evaluating every event, we continually refine our services to maximise impact and support lasting skill development through expert-led programmes online and onsite.
We recognise…
the importance of being flexible and user friendly, always.